Align Technology France

Customer Care Representative (Paris) - Boulogne-Billancourt

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Active since 08-10-2018 Job category Sales - Support / Helpdesk
Location Boulogne-Billancourt Level Mid-Senior level
Educational level GCSE / A-Level / Highscho... Employment type Fixed term contract with option...
Hours 40 Salary Competitive
Your mission is to provide dental professionals and customers the best service  
In this role you are mainly responsible for responding to dental professionals inquiries, complaints and requests about the Invisalign system. A system that is dedicated to improve the journey to a healthy, beautiful smile. As Customer Care Representative you help the Invisalign Doctors with all the process situations they can come up with. From handle their Invisalign to questions about their website. In addition, you support to our sales team and proactively call customers to search for feedback, inform of promotions or issues. 

With your experience in a customer based environment, you make sure the customer is satisfied. You will do this by responding and interacting in a timely, patient, tactful and professional manner. This also means a great opportunity for you to participate in activities designed to improve customer satisfaction and business performance.

Your work schedule
The normal work hours and days assigned to this position are Monday-Friday, with shifts between 8AM and 6PM.  

We seek: a Customer Care Representative with
  • Bachelor level
  • 1 – 3 years experience in a customer based or related environment
  • Excellent written and verbal communication skills in English and local language(spoken, written, reading).
  • The willingness to rotate shifts, if needed.
  • Experience in a Windows environment where you worked with computer applications such as work processing, spreadsheet and database programs. Experience with and/or SAP would be considered as a significant plus.

The ideal candidate possess strong interposal, listening and persuasive communication skills to give the best advices to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.

Why working for Align Technology? 
Great people, innovative technologies, and meaningful work—these are just some of the things employees say make Align Technology a great place to work:
  • Make Your Mark: we are a global business, but not so big that you can’t make a huge impact on our continued business improvement. Bring your A game!
  • Innovation: Influence the game-changing technologies that are revolutionizing the dental orthodontics industry.
  • Work in a Dynamic and Growing Industry: Ask anyone for a list of the hottest and fastest growing industries and you will see medical and dental at the top!

We create new smiles, every day
That's what our global team of talented and passionate employees at Align Technology strive to do – enable healthy, beautiful smiles that improve the confidence of millions of people all over the world. Our products and services transform lives every day by helping dental professionals make a real difference in the lives of their patients through a better treatment option than metal braces.

Please apply by using the 'Apply' button.

Agency calls are not appreciated.

More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Medical / Health
Region France
Keywords .

Contact information

Name Giulia Biasutti
Phone 0031 631 044 895